Delivering on time, on budget, on spec and with award-winning potential is critical to a project’s success. Key performance indicators (KPIs) are agreed with clients at the outset of all projects to ensure measurement of project performance and ROI.

It is of paramount importance to us that we meet client and project expectations and we have a strict account management process to support this.

This process is tailored to the needs of each individual client, taking into account the preferences of the client and the requirements of each project as it is developed.

TVF Communications also has a robust feedback system, which generates KPIs for all members of the project team, and the accounts they work on. It tracks schedules and budgets, ensures account and project management procedures are correctly followed and measures quality of output.

TVF Communications also keeps at the forefront of content and technological developments to ensure the best solutions are consistently provided.

Why do we do this?
TVF Communications is growing fast. We recognise that to keep abreast of this growth, we need to have the infrastructure in place that will accentuate our growth rather than limit it.

Our strict processes also allow us to measure our programmes and our own successes.

For example:

• We know that we have saved one of our clients over £300k in reducing time off the road for training in one year
• We know that we have increased sales of a non-promoted product in the UK by £400k against an initial investment of just £95k by opening up online communication channels between our client and their customers
• We know that we have increased product knowledge from 65% to 91% by monitoring the test results from salesforce training materials we have developed for online use. This has led to a sharp increase in sales in direct correlation to increased product knowledge and resulting customer confidence